GLOBAL FAUNA TRADING FZE LLC (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://www.globalfaunaae.com/ or purchase products from us.
1. Information We Collect
Personal Information
We may collect:
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name, where applicable
Technical Information
We may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies and analytics data
Order Information
We may collect information related to:
• Purchased products
• Transaction records
• Shipping details
• Return or refund requests
• Customer support requests
Pet Information
If customers choose to provide it for product selection or support, we may receive basic details such as an animal’s species, breed, approximate size, weight, age, or product preferences. Please avoid sharing unnecessary sensitive or medical information.
2. How We Use Information
We use collected information to:
• Process and fulfil orders;
• Arrange product delivery;
• Provide customer support and respond to enquiries;
• Assist with product selection when requested;
• Improve website functionality and user experience;
• Prevent fraud and unauthorized transactions;
• Comply with legal and regulatory obligations.
3. Children’s Privacy
Our website and online purchasing services are intended for adult customers and business buyers. We do not knowingly collect personal information from children for the purpose of purchasing products.
If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it.
4. Information Sharing
We may share information with service providers that help us operate, fulfil orders, or meet legal obligations, including:
• Payment service providers;
• Shipping and logistics partners;
• Website hosting providers;
• IT and support service providers;
• Government authorities where legally required.
We do not sell, rent, trade, lease, or otherwise transfer customer information to unrelated third parties for their marketing purposes.
5. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against:
• Unauthorized access;
• Loss;
• Misuse;
• Disclosure;
• Alteration;
• Destruction.
No electronic transmission or storage system can be guaranteed to be completely secure.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
• Improve website functionality;
• Remember user preferences;
• Analyze website traffic;
• Enhance customer experience.
Users may manage or disable cookies through their browser settings, although some website features may then be affected.
7. Data Retention and Customer Requests
We retain personal information for as long as reasonably needed to:
• Fulfil customer orders;
• Provide services and support;
• Meet legal and regulatory requirements;
• Resolve disputes;
• Enforce agreements.
Where applicable law provides, customers may request access to or correction or deletion of their personal information by contacting us. We may retain information where required or permitted by law.
8. Payment Information
We do not store or process your full payment details on our servers. All payments are processed securely through trusted third-party payment gateways.“All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties”.
9. International Compliance & Sanctions
GLOBAL FAUNA TRADING FZE LLC will not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws and regulations of the UAE. We reserve the right to refuse transactions where required by applicable sanctions or law.
10. Policy Updates
We may update this Privacy Policy from time to time.
Updated versions will be published on this website and become effective upon posting.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the UAE. Any dispute arising from this Privacy Policy shall be handled by the competent courts in Dubai, UAE.
12. Contact Information
GLOBAL FAUNA TRADING FZE LLC
Address: Sheikh Khalifa Street, Ajman, United Arab Emirates
Email: [email protected]
Phone: +971559882912
Website: https://www.globalfaunaae.com/