1. Order Processing
GLOBAL FAUNA TRADING FZE LLC aims to process orders accurately and promptly. Orders are generally prepared within 1–3 business days after payment confirmation and order verification.
Processing times for bulk, special-handling orders may vary with stock availability, order volume, product size, and handling requirements. We will communicate an estimated preparation time when confirming the order.
2. Delivery Coverage
We supply pet-care products to customers in the UAE, GCC countries, the wider Middle East, and selected international markets.
Delivery availability depends on the destination, local rules, customs requirements, and carrier coverage. Some items, liquids, battery-powered products, or other restricted goods may not be available for delivery to every destination.
3. Shipping Methods
Depending on the order size, destination, and customer requirements, we may arrange delivery through:
· Third-party
· Aramex
· Air freight services
· Sea freight services
· Customer-designated logistics partners
The most suitable shipping method will be selected to ensure safe and cost-effective delivery.
4. Estimated Delivery Time
Delivery times are estimates and may vary by destination and selected shipping method.
| Destination | Estimated Delivery Time |
| UAE | 1–5 Business Days |
| GCC Countries | 3–10 Business Days |
| Middle East Region | 5–15 Business Days |
| International Orders | 7–30 Business Days |
Customs clearance, public holidays, weather, transport interruptions, regulatory checks, and other circumstances outside our control may affect delivery schedules.
5. Shipping Charges
Shipping costs are calculated based on:
• Product size and weight
• Order quantity
• Delivery destination
• Shipping method selected
• Special handling requirements, where applicable
Shipping charges will be communicated and agreed upon before dispatch. Heavy or bulky products, including larger litter packages, litter boxes, pet carriers, and transport cages, may incur additional freight or handling charges.
For bulk orders, freight costs may be quoted separately.
6. Order Tracking
Where tracking is available, customers will receive shipment details after dispatch. Tracking availability depends on the carrier and destination. Products with different sizes or handling needs may be shipped separately. For UAE and Saudi orders, shipments are handled by our partnered logistics provider. Please contact our customer service for tracking information.
7. Delivery Inspection
Please inspect your shipment when it arrives.
If a parcel is damaged, incomplete, leaking, open, or appears to have been mishandled in transit, please:
• Notify the delivery carrier promptly where appropriate.
• Contact GLOBAL FAUNA TRADING FZE LLC within 48 hours of delivery.
• Provide photographs and supporting details so we can review the issue.
Do not use a product that appears damaged, contaminated, electrically unsafe, or otherwise unsuitable while the issue is being reviewed.
8. Customs Duties & Import Regulations
For international shipments, customers are responsible for applicable:
• Customs duties
• Import taxes
• VAT or local government charges
• Customs clearance requirements
• Product restrictions in the destination country
GLOBAL FAUNA TRADING FZE LLC is not responsible for delays caused by customs authorities or import restrictions imposed by destination countries.
9. Failed Deliveries
If delivery cannot be completed because of incorrect shipping details, recipient unavailability, refusal of delivery, or another customer-related reason, additional charges may apply for re-delivery.
Customers are responsible for providing accurate delivery information when placing an order.
10. Contact Us
Email: [email protected]
Phone: +971559882912
Website: https://www.globalfaunaae.com/
Response Time: Within 1 Business Day